Until 2019 COX was handling their own equipment recovery initiatives internally. They believed that door-to-door contact was the best way to recover equipment. The process was working OK. Then they gave Complete Recovery a few small markets to test with a pilot program. Because our multi point-of-contact process made things so much simpler, we saved them 40% over their door-to-door efforts while at the same time we collected more equipment than they had been getting before. Boom. Mic drop. The pilot program proved so successful, COX now has Complete Recovery handle their equipment recovery account nationwide.
Cox Case Study