A leadership crew with experience grounded in providing business value.

Community

We support each other, love our jobs, treat each other with dignity and respect, and — most importantly — have fun.

Reliable

We create a solid foundation that supports growth making sure that we remain innovative, reliable and accurate.

Collaborative

We work together to win together. We have a positive attitude, are solution oriented and share best practices.

Integrity

We do the right thing and are ethical in our decision making. We are honest and transparent with each other.

Success

We lead by setting realistic goals and measuring our progress towards them. We hold ourselves accountable and strive for excellence.

History:

Complete Recovery is a leader in contact call center services including reverse supply chain management and customer experience outsourcing.

Twice on the Inc 5000 Fastest Growing Companies list and graduates of Goldman Sachs 10,000 Business Initiative, Complete Recovery has been on the forefront of developing programs to assist customers in the recovery and resolution of client-owned assets and the return of defective or unneeded items.

Inc. 5000

Fastest growing companies

Goldman Sachs

10,000 Business Initiative

Merlin Jensen

CEO

Merlin joined Complete Recovery after a distinguished career in the telecommunications industry including leading roles in operations and sales. His deep strategic and business understanding uniquely positions him to lead across industry verticals and service offerings.

Jake Payne

Vice President, Technology & Information Systems

Wally Jensen

Vice President, Finance

Wally is a seasoned executive with diverse responsibilities including oversight of the company’s call center, management of data for dialing list creation, and strategic execution of recovery objectives.

Darrell Alsup

Director of Business Development

Darrell is an experienced business development director who works to seamlessly align client goals with operational practices. His primary focus is in healthcare, cable, and the utility industries.

Lulu Latu

Sr Manager of Development

Lulu is a developed leader who focuses on developing solid business processes that maximize ongoing efficiency. She recruits, trains, and mentors front line employees and works to ensure complete synergy moving forward towards client goals.

Aaron Meier

President & Co-Founder

Aaron co-founded Complete Recovery over 17 years ago with the vision of helping clients to fully embrace a complete customer lifecycle including onboarding, customer retention and recovery, and equipment and asset recovery.

Luke Eichbauer

Vice President, Call Center Operations

Luke is an innovative call center operations leader with a 20-year portfolio of success driving strategic & tactical efforts to improve profitability, customer service quality, efficiency, employee satisfaction, and customer retention.

Trent Goddard

Director of Business Development

Trent is an experienced director of business development with a demonstrated history of working in the Mortgage Banking, Information Technology and Financial Services industries.

Alex Nickle

Director Of Client Relations

Alex Nickle is a pivotal sales executive injecting intelligence and character in 16 years of success. He is learned and experienced through individual contribution, multi-rep management and multi-manager directorship. Alex has grit and thrives on closing the deal!

Mariam Green

Executive Assistant