.
 
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An old story states that the Sun and North Wind wanted to prove who had more influence.  So they choose a simple test; who can make a man remove his coat.  The North Wind stepped up and blew and howled at the man but it only made him hold on to his coat tighter.  The wind blew and blew and blew but nothing changed.   The sun instead just smiled and shown bright.   The man feeling the warmth just took the coat off himself.   While this Aesop's Fable wasn't talking directly about customer service, he was speaking to the benefit of being courteous over cantankerous.  Agencies that want to persuade a customer towards a goal knows that treating customers as people instead of a function or a "call" or a commission are more successful.  So how does an organization help their team members move from, "I had 200 calls today", to "I got to work with 200 people today"?   Routine can sometime breed complacency.  So how does your organization insure that the customer experience is woven into every customer interaction?

 


Comments

You got the perfect illustration! I agree with this, customer always wanted to feel they are treated like people, not someone who doesn't know anything at all. Customer is always right. Consider every detail they asked and meet their expectations. Thank you for sharing your thoughts.

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07/30/2016 8:28am

I once attended a seminar with regard to customer service training. To define, customer service training refers to teaching about the knowledge, skills, and competencies required to increase customer satisfaction. I found this training very helpful because this helps me demonstrate professional customer service skills and improves my customer satisfaction and loyalty as well.

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The title of your article - sun or the rain, seems interesting. And to be honest, that is what caught my attention. After reading the title, I asked myself the same question. I personally prefer the sun because I feel like it brings out more positivity and me. In addition to that, it allows me to do a lot of things because it somehow motivates me. Like whenever the sun is out, I am more determined to go out for a run.

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06/21/2017 6:34pm

I like this fable. It has a deep meaning and can actually be understood in many ways. In this case, the Aesop's Fable might not directly talked about customer service, but it talked about how should employees deal with their customers. According to this article, being courteous at all times is more beneficial than being bad-tempered. In a customer service, the employees should know how to properly deal with customers, you should be very careful with the word you are using, customers should be treated as people and not just a call or commission.

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08/18/2016 9:16pm

That is a very nice fable. It shows us the importance of being courteous, like what you've stated. The customers would feel that they are a part of something bigger than them and that it will make them appreciate the company more. The interactions between the customer and the company must me continuous and harmonious.

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